Tuesday 9 August 2016

New Trust.Salesforce.com will be released in September

Trust.salesforce.com is Salesforce's website to provide transparency around service availability, performance, security, privacy and compliance in order to instill trust and confidence in their service.

http://www.trust.salesforce.com/trust/instances



If you don't know which instance that you are using, you can view the instance reflected on the URL.
e.g. Http://na1.Salesforce.com/..
It is on the NA1 instance.

But if you are using "MyDomain":



  • Select the “?” icon available on the Top left hand corner
  • Enter your company's Domain into the text box under 'My Domain'
  • Click Find

It would give you the Instance your Org is hosted on.

What is the Star icon next to the “?” icon?



  • The Star icon is used to select which instance in particular you'd like to view alone (i.e.NA0, NA1 etc.)
  • Click on the Star Icon
  • Mark the instance/s you would like to view in particular
  • Click on the 'a' icon to save the changes.


What does each availability status represent? 
  • The color indications on the Status tab on Salesforce Trust site, determine the availability status of each instance. Below mentioned are the details:
  • Green (Available): This instance is available and fully functional.
  • Blue (Informational): Information about the instance that is not a performance issue or service disruption. 
  • Purple (Maintenance): This instance is currently in maintenance. A message will be provided regarding your ability to access the instance during the maintenance. 
  • Yellow (Performance issues): The instance is still accessible, however there is particular functionality that may be unavailable, or the service may be running with significant latency. 
  • Red (Service disruption): The instance is inaccessible to customers. 

How's about "Beta trust.salesforce.com"?
You can go there from this path https://beta.status.salesforce.com/status

As you can see, each instance's performance is now calculated on six metrics so you'll at least know which bit of the service is misbehaving. 



Here's what you see if you click on one of those orange incident balloons. 






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