Saturday, 17 September 2016

Using Lightning Bolt to create Next-Gen Communities

What's lightning Bolt?
A new framework for deploying next generation communities and portals faster; A componentized portal building tool was made available to 11 Salesforce partners to create a dozen business-specific portal templates that include built-in logic and workflow, like recommendation engines, e-commerce, and case management. Like the original templates, these are integrated out-of-the-box with Salesforce’s popular customer relationship management (CRM) system and with the Community Cloud, and can be connected via API to other systems.

Built on Salesforce, Powered by Lightning

Last year, Salesforce introduced Lightning Templates for Community Cloud, enabling companies to quickly create customized communities for their customers, partners and employees. Since then, companies have used these templates to create nearly 1,000 Lightning Communities to connect and collaborate in new ways. And because Bolt solutions are built on the Salesforce platform, companies can be confident that every customer interaction is automatically captured in Salesforce CRM. With predefined features and themes for specific purposes and industries, the new templates for Community Cloud provide "a great starting point" for setting up communitiesWith predefined features and themes for specific purposes and industries, the new templates for Community Cloud absolutely provide "a great starting point" for setting up communities!

New Bolt solutions being introduced today include:

Community for Insurance Agents by Accenture —Insurance companies can now supercharge agent and advisor productivity and deepen channel engagement by equipping agents with new self-service capabilities, data-rich dashboard features like Agent360, and sales productivity tools in a modern, easy to use, and mobile-friendly portal.

Store Operations by Accenture – Retail store personnel can now collaborate with team members in their store and other stores around the world to access knowledge about products, staffing, and other store operations in real time, using any device. This solution allows retailers to operate each store more efficiently and with greater customer satisfaction.

Retail Store Collaboration by Appirio —Retailers can now collaborate better with their stores, getting real-time information about consumers, improving worker engagement and accelerating the feedback process necessary to scale their business.

Lightning Commerce by CloudCraze —Sales reps, service employees and customers in the field that are leveraging CloudCraze’s native commerce application can now rapidly configure and deploy multiple purchasing scenarios that provide all users a streamlined customer experience, such as ordering spare parts or collaborating on a complex set of services in just a few clicks on their mobile devices.

Mortgage Broker by Cognizant —Financial service organizations like Barclays can now create personalized experiences for their brokers, tailoring solutions based on deal value and the type of products they work with and centralizing the information just one-click away from the homepage.

Customer Service for Manufacturing by Deloitte —Manufacturing companies can now facilitate more meaningful communications between customers and sales reps, empowering them to have real-time conversations with customers, offer timely service and get feedback through satisfaction surveys to continuously improve performance.

Patient Community by Huron and Cancer Treatment Centers of America - Patients of healthcare facilities can now connect through a community platform that empowers them to seek and offer support from those who have gone through similar experiences while gaining access to educational resources, group collaboration, local support group events, and tools to document their journey.

Retail Audience Engagement by Magnet 360 —Retailers can now connect with customers, partners, and employees at scale with a rules based chatbot, creating a more personalized and efficient experience.

Supplier Marketing Community by PwC —Working with a top 10 retailer, PwC developed a Bolt solution- Supplier Marketing Community - to link their marketing, CRM, merchandising and analytics efforts on one centralized platform, giving them better insight into ROI, buyer trends and increasing overall cost efficiency.

Patient Scheduling by Silverline —Clinical organizations, whether hospitals, practices, clinics or specialty services like MYnd Analytics, are now able to offer their patients real-time scheduling, so patients can easily get in to see their doctor when they need to.

Retail Clienteling from Traction on Demand — Retail store managers and associates are able to quickly access customer information, preferences and purchase history from all channels that the brand and customers interact through. This community will help retailers provide a seamless customer experience both online and in-store.

Retail Store Operations by Cadalys —Store employees, field leadership and headquarters personnel can now work together more efficiently and effectively with capabilities such as communications management, task management, holds and recalls, space and fixture management, “Leader on Duty” performance, petty cash management, real estate operations and expense reporting.

PartnerFirst by 7Summits – Technology companies are now able to connect and engage with their partners in a whole new way with personalized dashboards that surface actionable insights, streamline onboarding, and allow for deal room collaboration, as well as deal registration – all from a single consolidated solution.

Salesforce said the Lightning Bolt framework will be made generally available this October, under its Community Cloud. Customers can start building their Salesforce Lightning Bolt apps now, before distributing them next month. However, regular developers will have to wait until early next year before they can begin distributing their apps on Salesforce’s AppExchange.

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