Monday, 3 October 2016

Skype for Salesforce is currently in beta!



According to the Blogs.Office.com's recent post, the Microsoft and Salesforce partnership is growing. And now the Skype Web SDK has been used to create Skype for Salesforce.

Skype for Salesforce
Skype for Salesforce surfaces the capabilities of Skype for Business Online directly within Salesforce to give sellers the ability to communicate in real-time with colleagues straight from the Salesforce Lightning Experience.

Simply hover your mouse over a name in the activity timeline, a record or a list and you can immediately see whether a coworker is online and available. The ability to see a person’s status, within the context of a CRM activity, allows you to choose the most effective form of communication. For example, if you need feedback on an action and that person is on a call, an email may be appropriate, but if that person is available, you could get an instant response via chat. You can start a chat, voice call or video call with a single click and without the need to switch to a different application. With real-time communications embedded directly in Salesforce, you can significantly reduce the turnaround time on sales tasks and customer queries.

Q. What Microsoft and Salesforce subscriptions are required to use Skype for Salesforce?
A Skype for Business Online and Salesforce Enterprise or Unlimited Edition subscription is needed to use Skype for Salesforce. Skype for Business Online is included with many of the Office 365 plans, including Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E3 and Office 365 Enterprise E5.


Q. What browser can we use this feature?
Skype for Salesforce is currently in beta and only available to Salesforce Enterprise or Unlimited Edition customers who also have a Skype for Business Online sign in. The beta is also only supported currently in Microsoft Edge and Apple Safari, but there are plans for additional support in Chrome and Firefox in the near future.

Q. How do I enable Skype for Salesforce?
A. Salesforce administrators can enable Skype for Salesforce for your organization. Detailed instructions can be found at Enable Skype for Salesforce.
http://docs.releasenotes.salesforce.com/en-us/winter17/release-notes/skype_for_salesforce_enable.htm


Q. Is the new Lightning Experience required to use Skype for Salesforce?
Yes, you will need the Lightning Experience to use Skype for Salesforce.

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