Salesforce Spring ’17

Happy New Year! Salesforce Spring '17 release is just a few weeks away, and you can now join a Live Webcast to understand more.

https://www.salesforce.com/form/event/release-readiness-spring-17.jsp

Agenda**
January 18th
9:30 a.m. – 10:45 a.m. PST   Service Cloud
11:45 a.m. – 1:00 p.m. PST   Community Cloud

January 19th
9:30 a.m. – 10:45 a.m. PST   Sales Cloud
11:45 a.m. – 1:00 p.m. PST   Salesforce App Cloud

Since some customers are still using Salesforce Classic, here is the list of Spring '17 features only apply to Salesforce Classic.

• Run flows with a Lightning skin is now generally available.
• Omni-Channel enhancements:
• (Generally Available) Omni-Channel Supervisor offers real-time information in the Salesforce Console about your Omni-Channel agents, queues and work streamed live- see what is open, active, which cases are assigned to specific individuals, see each agent’s capacity and more.
• Assign an overflow user or queue to assign the work to once your org reaches Omni-Channel limits.
• Limits increased to 5k maximum queued work items/hour and 30k maximum pending routing requests.
• Live Agent enhancements:
• Route Live Agent chats using Omni-Channel rather than using Skills to route chats to the best-fit agent.
• Customize page layouts based on the chat’s state: Waiting, Active, or Ended.
• Customers can save the chat transcript on iOS devices.
• Links shared in the chat now appear as hyperlinks.
• Salesforce console can now access external objects.