Monday, 16 January 2017

Salesforce Spring ’17

Happy New Year! Salesforce Spring '17 release is just a few weeks away, and you can now join a Live Webcast to understand more.

January 18th
9:30 a.m. – 10:45 a.m. PST   Service Cloud
11:45 a.m. – 1:00 p.m. PST   Community Cloud

January 19th
9:30 a.m. – 10:45 a.m. PST   Sales Cloud
11:45 a.m. – 1:00 p.m. PST   Salesforce App Cloud

Since some customers are still using Salesforce Classic, here is the list of Spring '17 features only apply to Salesforce Classic.

  • Run flows with a Lightning skin is now generally available.
  • Omni-Channel enhancements:
    • (Generally Available) Omni-Channel Supervisor offers real-time information in the Salesforce Console about your Omni-Channel agents, queues and work streamed live- see what is open, active, which cases are assigned to specific individuals, see each agent’s capacity and more.
    • Assign an overflow user or queue to assign the work to once your org reaches Omni-Channel limits.
    • Limits increased to 5k maximum queued work items/hour and 30k maximum pending routing requests.
  • Live Agent enhancements:
    • Route Live Agent chats using Omni-Channel rather than using Skills to route chats to the best-fit agent.
    • Customize page layouts based on the chat’s state: Waiting, Active, or Ended.
    • Customers can save the chat transcript on iOS devices.
    • Links shared in the chat now appear as hyperlinks.
  • Salesforce console can now access external objects.

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