Tuesday, 7 March 2017

Salesforce and IBM enable a new level of intelligent customer engagement


IBM and Salesforce will deliver joint solutions designed to leverage artificial intelligence and enable companies to make smarter decisions, faster than ever before. The partnership will bring insights from Watson directly into the Salesforce Intelligent Customer Success Platform, combining deep customer insights from Salesforce Einstein with Watson's structured and unstructured data across many industries including healthcare, financial services, retail and weather.

Follow is a link to the interview on CNBC.com:
http://video.cnbc.com/gallery/?video=3000598832


The deal has several parts. Among the most notable:
  1. IBM Watson APIs will be integrated into Salesforce. This means that companies using Salesforce will more easily be able to ingest information from IBM's Watson artificial intelligence platform, such as weather or local shopping patterns, according to the companies.
  2. The Weather Company, which IBM acquired in 2015, will provide a new component on the Salesforce AppExchange so that Salesforce customers can pull weather data more easily into their apps.
  3. Bluewolf, an IBM-owned consulting company, will offer a new practice to help customers combine IBM Watson with Salesforce's own artificial intellligence capabilities known as Einstein.


https://www.ibm.com/watson/ibm-salesforce/
http://fortune.com/2017/03/06/ibm-salesforce-partnership-ai/
https://twitter.com/salesforce
http://www.cnbc.com/2017/03/06/cnbc-exclusive-cnbc-transcript-salesforce-chairman-and-ceo-marc-benioff-speaks-with-cnbcs-kelly-evans-on-closing-bell-today.html

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